Terms & conditions
1. The company
Soul Valley is situated in a rural area near the village of Torre delle Stelle, Sardinia. This is the exact location: Open Google Maps.
The legal address of Soul Valley S.r.l. is Via Nuoro 72, 09125 Cagliari (CA) Italy. The company is registered in the Italian Register of Companies by fiscal number 03917040929.
2. Website disclaimer
Soul Valley provides on their website www.soulvalley.com information about their conscious hotel, spa, retreat center and coaching. While the information is periodically updated, no guarantee is given that the information and availability given on the website is complete, correct and up-to-date.
Soul Valley is not responsible for, and expressly disclaims all responsibility for, damages of any kind arising out of use, reference to, or reliance on any information contained within this website.
3. Privacy
Soul Valley doesn't use personal data for any other purpose than offering visitors a good working website and being able to process reservations and answering inquiries. The website doesn't work with third parties cookies, nor are we sharing any data with others. Soul Valley carefully selected trustable and internationally certified GDPR compliant companies to develop and host the website, booking engine and payment services. Anyone who doesn't want to receive communications can send an e-mail at info@soulvalley.com.
4. Payments and cancellations
Soul Valley offers all-inclusive summer stays and retreats. The cancellation policy is as follows: you can choose between our Early Bird Rate and Standard Rate.
The temporary Early Bird Rate with 20% discount on the Standard Rate requires a 25% non-refundable deposit. The remaining balance needs to be paid at least one month before arrival. If you cancel within a month before arrival, the remaining balance will only be refunded if we found replacing guest(s) for your booking.
The Standard Rate requires a 25% deposit which will be refunded if you cancel by email at least one month before arrival. The remaining balance can be paid upon arrival by card or by bank transfer upfront.
Extra services are due by card during check-in. Soul Valley doesn't accept cash.
If a summer stay or retreat needs to be cancelled by Soul Valley, due to traveling limitations or any other reason, guests will receive a full refund of their payment to Soul Valley. Soul Valley isn’t liable for any other costs made by guests.
Some retreats are offered by external teachers/organizations. In these cases (specified in the description of those retreats) the booking terms and cancellation policy of Soul Valley does not apply.
5. Check-in
Summer guests and Retreat guests can check-in only between 15:00 and 22:00.
6. Check-out
Summer guests can check-out up to 12.00.
Retreat guests and teachers can check-out up to 10.00, so that Soul Valley has enough time to prepare the rooms and group spaces for a next group.
7. Taxes
All Soul Valley services are including taxes. Guests don't pay additional tourist taxes.
8. House rules
All guests must respect the following Soul Valley house rules. The whole venue is completely drugs free. Smoking (including electrical smoking) is only allowed in the designated area. It's forbidden to bring alcohol to the venue/room. People who neglect aforementioned house rules will be removed from the property without restitution. To avoid vermin, it’s not allowed to bring your own food or to eat food outside the restaurant or veranda. The minimum age for summer guests and retreats is 18 years. It’s prohibited to create any form of fire on the property. The use of incense and candles in the rooms or outside the buildings is prohibited. Pets, camping and nightly walks in the surrounding nature are not allowed.
9. Liability
Soul Valley is not liable in any case for personal injuries, incidents resulting in incapacity for work, medical support, drowning, death or missing persons. Soul Valley is not liable for loss, theft and/or damage to personal belongings.
10. Applicable law
In case a guest and Soul Valley are in dispute, it shall be construed and governed by Italian law only. Guests acknowledge that they have read and understand these terms and conditions.